Question 1

Are you insured?

Accepted Answer

We carry carrier's liability cover on every load. We can forward our certificate of currency to your insurer, finance company or dealership before the job starts — just ask.

Question 2

Do you operate outside business hours?

Accepted Answer

We're 24/7, 365 days. Breakdowns, accidents, dealer transfers on deadline, ferry connections that can't slip — if it can't wait, neither do we. The same driver you book is the driver who turns up, even at 2am, and dispatch is on the phone the whole time. After-hours and public holiday rates apply, and we'll always tell you upfront before the truck rolls.

Question 3

How far ahead do I need to book?

Accepted Answer

You can book up to 28 days in advance, or as little as one day out. We also run weekly scheduled routes, so there are regular spots available each week. Urgent jobs around Bay of Plenty and Auckland can often be moved same-day. South Island runs and ferry sailings need a bit more notice — give us a call and we'll tell you exactly what's available.

Question 4

Can you move boats and caravans?

Accepted Answer

Absolutely. We run specialised rigs for boat transport (trailer boats up to 8m, larger by arrangement) and caravan relocation — single units or dealer stock balances. We handle over-dimension permits, pilot/escort vehicles, ferry bookings and any council notifications as part of the quote, so you get one price and one point of contact from pickup to delivery.

Question 5

Do you do inter-island transport?

Accepted Answer

Yes — regular sailings between Wellington and Picton, with South Island delivery as far south as Invercargill and Bluff. We coordinate the ferry, the permits, the tie-downs and the unloading so you deal with one contact from start to finish. Bookings are tighter over summer and around public holidays, so the earlier you let us know, the better the sailing we can lock in.

Question 6

What areas do you cover?

Accepted Answer

Nationwide — North and South Island, coast to coast. We're based in Tauranga with daily runs through Auckland, Hamilton, Rotorua, Taupō and Wellington, and regular trips into the South Island. Remote, rural or off-the-beaten-track jobs are no problem; we just need the right notice to schedule the right gear (4WD recovery, low-loader, crane truck) and confirm access for the driver.

Question 7

Can I track my vehicle during transport?

Accepted Answer

All our trucks are GPS-tracked. We don't run a public portal — we'd rather you talk to a human — but we update you proactively at the key points: loaded, departed, ferry crossed, arriving, delivered. If you want a location check at any time of the day or night, ring dispatch and we'll know exactly where your gear is, who's driving it, and when it'll arrive.

Question 8

What payment methods do you accept?

Accepted Answer

Bank transfer, credit card (Visa/Mastercard) or cash on delivery. For regular commercial clients, dealerships, fleets and government accounts we can set up 7- or 20-day terms with monthly invoicing and consolidated statements. We don't start the job until payment, deposit or a confirmed PO is in place — it's the only way we can guarantee the slot, the driver and the price.

Question 9

Do you handle commercial fleet relocations?

Accepted Answer

Fleet moves are a core part of what we do — dealership stock balances, rental fleet swaps, lease returns, end-of-lease grading, auction collections and government tender work. We can run multiple units simultaneously with full compliance documentation, condition reports with photos, signed POD on delivery and consolidated billing across the whole movement.

Question 10

What happens if something is damaged?

Accepted Answer

Every vehicle and load is photographed before loading and after unloading, with a signed condition report at both ends. In the rare event of damage in transit we'll let you know immediately, document it and work through it with you and your insurer. We carry carrier's liability cover and can provide a certificate of currency if required.

Question 11

Do you do emergency towing and recovery?

Accepted Answer

Yes — breakdowns, accident recovery, lockouts, jump-starts and roadside assistance across the Bay of Plenty. Average response is under 60 minutes in the Tauranga region. We can recover cars, utes, vans, light trucks, motorhomes and trailers, and we work directly with most insurers and finance companies so you're not chasing paperwork at the side of the road.

Questions we
get asked a lot.

Give us a call — we're awake.

Questions weget asked a lot.

Give us a call — we're awake.

Questions we
get asked a lot.